StepUP loans

Accessible loans with low interest for people on limited low incomes.

How does StepUP work?

StepUP loans are available to help people buy essential household goods and services that will help to improve their quality of life. The loans are provided in partnership with the Bank of New Zealand (BNZ) on a not-for-profit basis. StepUP offers no fees, low interest loans for people on limited incomes who have difficulty accessing credit from a bank.

Community Finance workers will help you collect the documents you need, complete the application and help make sure that you can afford to repay your loan. Loans can be held in individual or joint names.

Download the StepUP brochure

Watch the video about some of our StepUP Clients

How much are the loans?

You can currently borrow from $1,000 to $5,000 with up to three years to pay the loan back.

What are StepUP loans for?

  • Second-hand cars or repairs

  • Furniture

  • Computers and education expenses

  • Other items as approved

  • Loans cannot be used for cash, debt consolidation, holidays or to pay bills

How do I apply?

To enquire about a StepUP loan and to make an application, please visit to contact your nearest provider.

StepUP is currently offered in 12 locations:

  • Whangarei

  • Waitakere/Henderson

  • Mt Wellington

  • Manukau

  • Hamilton

  • Tauranga

  • Napier

  • Palmerston North

  • Porirua

  • Wellington

  • Christchurch

  • Invercargill

A StepUP loan made a big difference to Nicky and her family

When Nicky’s youngest son Jai was three and a half he fell off some monkey bars and suffered a traumatic brain injury. Jai’s recovery required a wide variety of regular and intense therapies. Nicky was relying on public transport, friends and the occasional taxi to get Jai to his hospital appointments. They needed a car, but a traditional bank loan wasn’t a possibility for them. Then a friend told Nicky about the StepUP loan. Nicky applied for a loan to buy a car, which has made a huge difference to Nicky’s quality of life and that of her family. Being able to get Jai to his appointments more easily has allowed Nicky a bit more time to deal with other responsibilities in life.

“I would never be crazy enough to go to a payday lender, so if I wasn’t able to get the StepUP loan I don’t know what would have happened as there were no other alternatives for us at the time. I thought the StepUP process was fantastic. It was easier than going for a bank loan and they’re a lot more understanding of your circumstances. I really liked that they made sure I would be able to keep up with the payments and not be left in financial strife. Being able to buy a reliable car has not only helped Jai, but made the day-to-day running of the house so much easier."

Nicky, recipient of a StepUP loan