Contact us
You might want to update your contact details, change payments, or provide feedback. We also welcome enquiries from donors, delivery partners and media.
Good Shepherd’s Christmas close-down period
Our services will be closed for the holiday season. Our last day for 2024 is Friday, 20 December, and we’ll reopen on Monday, 6 January 2025.
You’re welcome to submit applications or enquiries online during this time. We’ll make sure to get to your application and/or enquiry as soon as possible when we’re back in the new year.
We’re not a crisis service. If you need urgent support, we recommend reaching out to these services for help:
- For financial assistance please contact Work and Income on 0800 559 009
- For financial resources and tools visit https://sorted.org.nz/
- For family violence support please call 0800 733 843
- For Drive insurance clients please contact Vero on 0800 374 830
Due to high demand, bookings are now being scheduled from February onwards. We thank you for your understanding. We wish you a safe and happy holiday season and we look forward to connecting with you in 2025.
New client enquiries
It’s best to use our enquiry form. It helps us to give you answers as soon as possible and find the right person to help. If you’re having trouble with the online form, you can call 0800 466 370 or 09 302 1697. Because a lot of people get in touch, it might take a few days for us to call you back.
Current loan or Drive insurance clients
If you need to talk about your loan or insurance, or change your contact details, please get in touch.
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Complaints and compliments
If you have a complaint, we would like to know. We’ll do our best to put it right for you and to learn from what you tell us. We also love to hear what’s worked well for you. Your feedback is important to us, so whether you’d like to give a compliment or raise an issue, we’d love to hear from you.
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All other enquiries
You can email us at infonz@goodshepherd.org.nz or phone 0800 466 370 or
09 302 1697.