For current clients
Life brings change. You might want to update your contact details, change payments, or provide feedback. It’s good to keep in touch. We’re always keen to help.
Changing your contact details
It’s important we have your correct contact details. It helps us find you in our system and communicate openly. This includes your phone number, email address, postal address and legal name. Email or phone us to change your details.
Checking your loan details
It’s good to know how your loan is going, which is why we send monthly statements. If you want to check between statements, you can contact us to find out your loan balance, loan term or payment date.
Making or changing your loan payments
It’s good to set up an automatic payment from your bank account. We are listed as a ‘bill payee’ in online banking. Or you can use our bank account details below.
You can also set up a redirection from your Work and Income benefit. To do that, contact us at support@goodshepherd.org.nz and we will talk you through it.
You can make an extra payment at any time. We are listed as a ‘bill payee’ in online banking. Or you can use the bank account details below. Please note this might be different to the bank account number you usually use. That’s okay. We have made some changes to our bank set-up over time.
Bank:
Account name:
Account number:
Bank of New Zealand
Good Shepherd NZ — Payments
02-1257-0053778-002
Please ensure you include your name (last name, first name) and loan application reference number (5-digit number).
Making or changing Drive insurance payments
It’s good to set up an automatic payment from your bank account. We are listed as a ‘bill payee’ in online banking. Or you can use the bank account details below. You can also set up a redirection from your Work and Income benefit. To do that, contact us at support@goodshepherd.org.nz and we will talk you through it.
You can make an extra payment at any time. We are listed as a ‘bill payee’ in online banking. Or you can use the bank account details below. Please note these might be different to the bank account number you usually use. That’s okay. We have made some changes to our bank set-up over time.
Bank:
Account name:
Account number:
Bank of New Zealand
Good Shepherd NZ — Payments
02-1257-0053778-002
Please ensure you include your name (last name, first name).
Missed payments
If you miss a payment, we might contact you by text, email, phone or letter. Even better, give us a call or email us. We’re here to help. We can talk about changes and next steps.
Payment difficulty or reducing payments
We’re here to help. If it is hard to make a payment, get in touch. Call our Client Care and together we will work something out.
If your situation has changed and you’d like to reduce your payments, we may be able to extend the loan term.
Additional or top-up loans
If you are currently eligible for the Good Loans programme you can apply for a new loan while an existing loan is already in place with us.
If approved this new loan would be consolidated with your existing Good Loan, so you’re making only one loan payment.
Any new loan would be subject to us understanding your circumstances, current affordability, and loan purpose.
Feedback and complaints
If you have a complaint, we would like to know. We’ll do our best to put it right for you and to learn from what you tell us.
We also love to hear what’s worked well for you. Your feedback is important to us. So, whether you’d like to give us a compliment or raise an issue, we’d love to hear from you.