Verifying your identity and address

We will send you a text link. Click on the link, read the privacy information, and tick ‘Accept Privacy’ if you consent to sharing your personal information.

Select your identification type. Then use your phone camera to take a clear, crisp photo of it without shadows or light.

SmartID reads the photo and records image text like name and date of birth.

Take a video selfie with your phone showing a front and side view of your face. 

SmartID biometrically matches your video selfie with your identification photo and checks that the information is correct against official data sources.

Review your personal details to make sure your first name, last name and date of birth are exactly the same as on your identification.  If they do not match, SmartID will not be able to verify your identity. 

SmartID checks your name and date of birth against a number of databases to confirm your identity and whether you are a Politically Exposed Person (PEP).

To correct any errors, press “No – I need to make a change”.

Find out more about a Politically Exposed Person (PEP)

Start entering your current residential address and select the correct address from the options. Press submit to confirm the address is correct.

SmartID checks your address against several databases to verify it as your current address.

A Centrix SmartID report is provided to your Good Loans Advisor or Financial Wellbeing Coach. They will contact you to continue the loan application process if verification was successfully completed, or to discuss any verification issues.

Any smartphone with a front and rear camera and the ability to connect to the internet will be able to do a Centrix SmartID verification. The process can also be completed on a tablet with these features if the texted link can be accessed on that device.

The link can only be sent to a phone number.

The SmartID process can be completed in a few minutes. All you need to do is take a photo of your identification document and record a short video of yourself.

The link is available until accessed. Each link can only be used once. If you partially finish a link and close the page, click the link you were originally sent and will take you back to where you left off. Contact your Good Loans Advisor or Financial Wellbeing Coach if you need them to send you the link again.

We can only access your personal information with your permission. Centrix SmartID compares your image from your scanned document with your video selfie and against registers such as the Driver Licence database. These are all secure connections to keep your information safe.

Your biometric information is held in a secure environment in Microsoft Azure. Your consent gives only Good Shepherd New Zealand access to your information for Good Loans. Microsoft Azure has an excellent security reputation. Centrix has strong security protocols including digital certificates, advanced cryptography, and encryption.

No – you have only given Good Shepherd New Zealand consent to access your personal information and we can only use it for the purposes stated in our Good Loans Client Rights and Responsibilities Statement.

Know who you are providing personal information to and the reasons why. Only click on links when you expect to receive them and never reveal your passwords. The privacy information includes who will get access to your personal information and for what purposes. It should be clear and easy to understand.

All consumers can request access to the information held about them at a Credit Reporting Bureau such as Centrix. You can also ask your Good Loans Advisor or Financial Wellbeing Coach for a copy.