For clients
Life brings change. You might want to update your contact details, change payments or give feedback. It’s good to keep in touch. We’re always keen to help.
Click on a heading below for details and guidance.
Change contact details
It’s important we have your contact details right. It helps us find you in our system and communicate openly.
This includes your phone number, email address, postal address and legal name. Email or phone to change your details.
Check loan details like amount owed, payment date
We send monthly statements so you can see how your loan is going.
If you want to check between statements, you can contact us to find out your loan balance, loan term, or payment date.
Make loan payments
It’s good to set up an automatic payment from your bank account.
We are listed as a ‘bill payee’ in online banking. Or you can use the bank account details below. These might be different to the bank account number you usually use. That’s okay. We have made some changes to our bank setup over time.
Bank: Bank of New Zealand
Account Name: Good Shepherd NZ Limited — Payments
Account Number: 02-1257-0053778-002
Make sure you include your name (last name, first name) and loan reference number (GSXXXXXX).
You can also set up a redirection from your Work and Income benefit. Contact us to arrange this.
You can make an extra payment any time.
Make Drive insurance payments
It’s good to set up an automatic payment from your bank account.
We are listed as a ‘bill payee’ in online banking. Or you can use the bank account details below. These might be different to the bank account number you usually use. That’s okay. We have made some changes to our bank setup over time.
Bank: Bank of New Zealand
Account Name: Good Shepherd NZ Limited — Payments
Account Number: 02-1257-0053778-002
Make sure you include your name (last name, first name) and policy reference number (DPKXXXXXXX).
You can also set up a redirection from your Work and Income benefit. Contact us to arrange this.
You can make an extra payment at any time.
Missed payments
If you miss a payment, we might contact you by text, email, phone or letter.
Even better, give us a call or email us. We’re here to help. We can talk about changes and next steps.
Payment difficulty, want to reduce or change payments
We’re here to help. If it is hard to make a payment, get in touch. Call our Client Care team. We will work something out together.
If your situation has changed and you’d like to reduce your payments, we might be able to extend the loan term.
Additional or top-up loans
If you are currently eligible for the Good Loans programme, you can apply for a new loan while an existing loan is already in place with us.
If approved, this new loan would be consolidated with your existing Good Loan so you only make one loan payment.
Approval of any new loan would depend on your circumstances, including how affordable the loan is and what it’s for.
Give feedback
If you have feedback or a complaint, we would like to know. We’ll do our best to put it right for you and to learn from what you share.
We also love to hear what’s worked well for you. Your feedback is important to us. Whether you’d like to give a compliment or raise an issue, we’d love to hear from you.