Processes and privacy

When you work alongside Good Shepherd to address harm and hardship, there are things we expect from you and things you can expect from us.

We collect personal information to carry out our core functions of service delivery, advocacy, research, engagement and managing donations. 

Our privacy statement explains more about the information we collect and how we use it. 

Information to support your Good Loans process 

These documents and pages will be helpful if you’re applying for a Good Loan or paying one back. 

Before you can make a Good Loan application, you need to verify your identity and address. There are a few ways to verify your identity. 

We use Credit Sense as a third-party online service to access and analyse your bank transactions. This saves you having to download your bank statements and email them to us. It also saves us time in handling and analysing them.

See our page about Good Loans for more information on our no-interest loans.