Contact us
You might want to update your contact details, change payments, or give feedback. We also welcome enquiries from donors, delivery partners and media.
New client enquiries
It’s best to use an enquiry form. This helps us to give you answers as soon as possible and find the right person to help.
Temporary changes to Good Loans eligibility
We want to help as many people as we can, but are currently unable to provide loans to:
- People who are on Single Jobseeker Support Benefit
- People whose only income is from self-employment.
These temporary changes are due to high demand and the current economic climate.
We do not provide loans for cash, vacations, or household bills like food or future rent payments.
If you need urgent financial support, contact MSD or visit MoneyTalks to find your nearest free financial mentor.
If you’re having trouble with the online form, you can call 0800 466 370 or 09 302 1643. Because a lot of people get in touch, it might take a few days for us to call you back.
Current loan or Drive insurance clients
If you need to talk about your loan or insurance, or change your contact details, please get in touch.
0800 466 370
support@goodshepherd.org.nz
Good Shepherd NZ, PO Box 49, Wellington, 6140
Feedback
If you have a complaint, we would like to know. We’ll do our best to put it right for you and to learn from what you share.
We also love to hear what’s worked well for you. Your feedback is important to us, so whether you’d like to give a compliment or raise an issue, we’d love to hear from you.
0800 466 370
support@goodshepherd.org.nz
Good Shepherd NZ, PO Box 49, Wellington, 6140
All other enquiries
You can email us at info@goodshepherd.org.nz or phone 0800 466 370 or 09 302 1643.