Your rights

You have a right to:

• be treated fairly and with respect regardless of your personal circumstances and beliefs
• be informed about eligibility criteria related to our services and products
• be informed about our application and assessment processes
• be informed about the responsibilities connected with our services and products
• be informed about how client information is recorded and who will have access to this information – see Protecting your privacy for more
• be provided with information about how to make a complaint and have the complaint dealt with fairly and promptly without retribution
• if available and necessary, access an interpreter, advocate, or another support person to assist with your application and access our services and products.

Your responsibilities

You have a responsibility to:

• act in a manner that respects the rights of other clients and staff of the organisation you are working with
• ensure all information that you provide to us is true and correct, and that no false or misleading information is given at any time
• make regular repayments as stated in your loan offer and agreement (if you take out a loan)
• honour your commitments to the services and products you access
• contact us at goodloans@goodshepherd.org.nz or the community organisation you are working with if you are experiencing difficulties or unable to make a repayment
• advise us if your repayment details change
• advise us if your contact details, including address, email address or phone number, change.