Ariana(*) applied for a Good Loan to help cover some essential new items. Like most of Good Shepherd’s clients, Ariana was using our phone-based service.

As well as having valuable financial coaching conversations, Ariana was using her mobile to work through the loan application process – uploading documents, receiving emails, accessing her bank statements, and gathering other information needed.

When Ariana’s phone broke, she couldn’t continue with her coaching or the application for her much-needed loan. She also needed her phone to manage everyday life. She felt increasingly stressed and isolated.

The Good Shepherd team arranged a grant to cover the cost of repairing the phone. Ariana was able to have repairs completed quickly and get back to her coaching and application. She was relieved to have a working phone to help meet life’s demands and stay connected with friends and whānau.

*name has been changed