Grace finds warmth

Grace’s(*) ageing home had become increasingly difficult to heat, and the cold was taking a toll on her health. A Good Shepherd grant funded a new heat pump helping her stay warm, safe and well through the winter.

Grace(*) is 80 years old and has lived alone in her home in the deep south of New Zealand for many years.  Her house has aged right alongside her. While it has served her well, it had become increasingly difficult to heat during the region’s harsh winters, and her health was beginning to suffer because of it.

In the middle of yet another freezing winter, Grace came to Good Shepherd NZ seeking an urgent loan to buy a heat pump. She was living on a tight superannuation income, and any expense outside her regular budget was hard to manage. With no family nearby to help her navigate the financial paperwork or the online technology required through our phone-based service, she felt the pressure mounting as the cold set in.

Our Good Loans Coach recognised the immediate risk to Grace’s health and wellbeing and knew swift action was needed. After listening to Grace and assessing her situation, they determined that a hardship relief grant was a better option than a loan. Together, they applied for a $3,950 grant to cover the purchase and installation of a heat pump – which was installed the very next week.

Grace was overjoyed by how quickly Good Shepherd NZ was able to help, allowing her to stay warm, safe and well. Warm and generous by nature, she has spent her life helping others where she could. Her family, though far away, were deeply grateful to know she was being cared for when she needed it most.

* name has been changed

Anita deals with debt and gets new wheels

High-interest debt meant Anita didn’t have enough to save for a new wheelchair. A small grant combined with a new interest-free loan from Good Shepherd allowed her to consolidate the debt, work herself to financial freedom, and get mobile again.

Anita (*) is a senior living on a pension. Her mobility issues were making everyday life increasingly difficult. They were limiting her independence, her ability to get around, and her confidence to participate in daily activities, social events and errands on her own terms.

She had wanted to save for years for a life-changing foldable power wheelchair, but there just wasn’t enough left over each month to ever have enough on her own. With simple joystick controls and a lightweight, compact design, it would have given her the freedom to move without relying on others and provided flexibility to travel easily.

Separately, Anita had gotten a “quick” loan from a high-interest lender that turned into a nightmare. She had borrowed $3,000 for an emergency. After paying $125 every fortnight for a full year – more than $3,200 in total – she was shocked to learn she still owned more than the original loan amount. The interest trapped her in a cycle where her repayments barely touched the principal, leaving her with little disposable income and even less ability to save for the wheelchair she desperately needed.

That’s when Anita met a Good Shepherd NZ Community team member. Together, they reviewed her budget and identified areas where she could reduce expenses. A small Good Shepherd Hardship Relief Grant helped cover an essential expense, easing some of the pressure. 

A new Good Shepherd no-interest loan then allowed her to consolidate her existing debts into one manageable payment. With affordable, sustainable payments, Anita was finally able to include the cost of the wheelchair in her loan. Her fortnightly payments dropped from $125 to just $60.32, and for the first time in three years her balance is actually going down. 

Today, Anita moves freely around her home, her neighbourhood and her life.  She is so happy with the outcome that she tells all her friends and family how she found her way back to financial freedom, confidence and renewed sense of control.

* name has been changed.

Belinda’s journey home to safety and dignity

Belinda arrived back in New Zealand with nothing after fleeing family violence in Australia. Good Shepherd NZ helped get $7,500 of unjust debt waived, enabling her to afford a car loan and start rebuilding her life on her own terms.

Belinda (*) was living in Australia with her baby daughter and partner when his physical abuse escalated. Fearing for her safety, she made the courageous decision to leave and return to Aotearoa to rebuild her life.

Because she left so suddenly, Belinda left almost all her belongings behind. Her ex-partner returned to the rental property, took everything that remained, refused to pay child support and kept her possessions rather than selling them to help settle outstanding power, gas and internet bills.

Arriving back in New Zealand with nothing, Belinda received emergency housing support from the Ministry of Social Development (MSD). After several weeks she secured a rental property and once her Sole Parent Support benefit was in place, MSD helped with recoverable assistance for her bond, rent in advance and essential furniture for her and her baby.

But she had no transport, a major barrier to finding work, accessing childcare and attending appointments. Hoping to buy a car, she approached Good Shepherd NZ for a loan.

Our family violence economic harm team worked alongside Belinda with care and without judgement. Multiple debts across both countries were limiting her ability to afford a loan. Some debts her ex-partner had coerced her into taking on in her name, including household bills and a buy-now-pay-later account. A credit check revealed even more defaults she hadn’t known existed. 

Good Shepherd NZ contacted creditors across New Zealand and Australia on Belinda’s behalf. Four unjust debts totalling $7,500 were waived and a monitoring alert was removed from her credit file. Payment arrangements were set-up for the remaining balances while other solutions were explored. With most of the unjust debt behind her, Belinda was finally in a position to afford a loan for a car, a crucial step toward rebuilding her life on her own terms.

With a stable home, reliable transport, and relief from oppressive debt, she can now move forward with renewed confidence and dignity.

*name has been changed.

Sera recovers from fraudulent debt

Fraud by her ex-partner left Sera crippled with $55,000 of unjust debt and a damaged credit rating. Good Shepherd NZ helped get ever dollar waived and the defaults removed, giving her the freedom to rebuild and move forward.

Sera(*) had survived a violent relationship that left her with physical injuries. ACC supported her while she recovered and worked through the mental health challenges that followed. After she left the relationship, she discovered her husband had fraudulently taken out five credit cards in her name, accumulating $55,000 of debt. Her credit history was shot.

Shocked by what she found, Sera immediately started making repayments. But the debt was so large that, even with help from a budgeting service, she was advised that bankruptcy might be her only option. She was referred to Good Shepherd NZ and met one of our economic harm specialists.

We helped her review her financial situation. Prioritising her safety at every step, our Specialist contacted the credit institutions holding the fraudulent debts and advocated on Sera’s behalf. Every dollar of the $55,000 debt was waived and the associated defaults removed from her credit report.

With the unjust debt lifted and the right support around her, Sera finally has the space to focus on rebuilding her physical and mental health and to move forward with her life. 

*name has been changed.

Katy rebuilds her life and a safe home for her daughter

I was married for three years. When the relationship began, I had inherited $100K from my mother — money I had no idea would disappear so quickly. My husband wasn’t a New Zealander at the time we met, and I helped him get his residency.

This is Katy’s story, edited to keep her safe and help you read. Names have been changed.

I worked as a personal trainer, and many of my clients paid in cash. Throughout our relationship, money would go missing from my purse. He also used my credit card to buy things for himself without my knowledge and regularly sent money overseas for his first child.

When things weren’t going well for him, he would give me the silent treatment, start screaming or smashing things. Sometimes I had to leave the house with our daughter because it got too much. Over time, the abuse escalated to threats and physical harm.

“Around two years ago, he decided to purchase a brand-new car and arranged an $80,000 loan through UDC Finance. What I didn’t know then was that he had taken out the entire loan in my name, without my knowledge or consent. He used my passport ID and even forged my signature. All the paperwork went to his email, so I didn’t know anything about it until much later.”

The repayments were extremely high, and we struggled to pay them. We had a joint account for household bills, but he would limit how much he put in. I ended up covering most of the rent, food, and our daughter’s daycare fees with my money. Things became harder and harder; eventually, he stopped paying the car loan altogether.

“One day, he told me to call UDC Finance and ask them to reduce the payments. I said I couldn’t because the loan was in his name — and that’s when he admitted it actually was in my name, as he had bad credit. I was shocked and devastated. When I asked him to fix it and remove my name, he constantly refused. Not long after, our relationship finally broke down.“

The day he left, I went to buy a $7 pizza for my daughter and me. My card declined. The man behind the counter quietly handed it to me and said, “Come back and pay when you can.” That same day, my ex drained the remaining money from our joint account.

About a month later, he returned and assaulted me. I was left bruised, terrified, and genuinely unsure if I would survive that night. It was one of the darkest moments of my life.

I was supported by Shine and the Police. I got a Protection Order, and the Police installed a Police Safety Alarm at my home.

While trying to recover emotionally and rebuild life as a single mum, I also had to deal with the financial damage he caused. UDC Finance advised that the loan was legally in my name and that if I wanted to keep the car, I would have to take responsibility for it – but he had the car, and I was scared of what he might do if payments weren’t made. He left me with debt, and I was struggling to afford food and basic living costs for myself and my daughter.

That’s when I found Good Shepherd and spoke with Vanessa. From our first conversation, she was kind, understanding, and genuinely wanted to help.

“She contacted UDC Finance on my behalf and managed to have the loan completely removed from my name. She also supported me with emergency funds for food when the final car payment came out of my account by mistake, leaving me with no money at all for groceries.”

Thanks to Vanessa and to Good Shepherd, that heavy debt and the constant anxiety finally lifted. I can now focus on rebuilding my life and creating a safe, stable home for my daughter.

I will always be deeply grateful for their support and compassion. Without them, I would still be trapped under that loan and the stress it created.

“Thanks to Vanessa and to Good Shepherd, that heavy debt and the constant anxiety finally lifted. I can now focus on rebuilding my life and creating a safe, stable home for my daughter.”

A bed helped Josephine’s niece sleep, think and re-set

Josephine offered a safe home for her niece after experiencing family violence. A grant helped provide a bed of her own, helping everyone sleep and re-set.

Josephine’s* teenage niece turned up on her doorstep one day following incidents of family violence in the extended family. Her niece had nowhere else to go and needed a safe place to stay.

Josephine knew first-hand what that felt like, so she didn’t hesitate. Even though the house was already full and the budget thin, she welcomed her niece in.

Josephine is a solo mum to two kids, already struggling to cover the power bills, lunches, petrol and whatever unexpected costs pop up next. There were no spare beds and no spare rooms.

Her niece slept on the couch and some nights Josephine’s own kids swapped places so their cousin could have a proper sleep in a real bed. Everyone was adjusting and making it work – but Josephine could see that her niece needed some space to heal and breathe without feeling like a burden.

She tried finding support to help cover the cost of a bed, but she was told she didn’t qualify. A bed shouldn’t feel like an impossible expense, but it was. That’s when she contacted Good Shepherd.

We could see that the health and wellbeing of a teenager in a vulnerable situation was at stake. Good Shepherd approved a $300 emergency grant so Josephine could buy a bed. Now her niece has one little piece of space to sleep, think, rest and reset. The house feels calmer. Everyone sleeps.

Sometimes, even a small thing can make a huge difference in the lives of a whole family.

*name has been changed

Judy opened up her world to the outdoors

Being unable to make her small outdoor space safe for her mobility issues made it hard to access without high risk of a fall. A grant helped open Judy’s world up again, enabling her to enjoy some fresh air and sunlight.

Judy is a single, older woman, in supported living social housing with limited living space. She has mobility issues that mean travel is difficult and home is where she spends most of her time. Judy has a little outdoor space, but the ground is uneven, making it a high risk for falling and not safe to use.

Out of desperation, Jenny made a makeshift structure to provide some shelter. But this didn’t solve the safety risk, wasn’t legal and the social housing landlord said it needed to come down. However, at Judy’s request they provided special approval for her to install a small deck.

Judy approached a builder who agreed to do the work at a very reasonable price. But when she enquired about a loan, the numbers didn’t work and it was considered unaffordable.

Judy contacted Good Shepherd who recognised the safety risk to Judy and the impact a safe outdoor space could have on her overall quality of life and wellbeing.  A $1,100 grant helped install a small deck covered with a pergola for some shade.  

It transformed how she could make the best use of her home and enabled her to enjoy a cuppa in fresh air with some sunlight, safely. Jenny is over the moon, finally able to enjoy the space come rain or shine.

*name has been changed

Maria gets a car just in time for her new baby

Quick thinking and an interim grant enabled Maria to afford a loan for a car. This made sure she could get to the hospital for her new baby and support her kids’ throughout.

Maria was nearly 40 weeks pregnant with her baby due any day. She was under stress caring for several children already while waiting for the birth of her third. She desperately needed a reliable car to ensure she could get to the hospital safely and for ongoing transport for her children.

On top of all that, she had been left with a $1,600 debt with a telecommunications company caused by a previous partner. She hadn’t been able to pay it, and it had been sent to a collection agency.

Maria needed a car for her family. But the reality was the coerced debt was preventing her from being able to get, or afford, a loan. With a baby nearly here and time of the essence, Good Shepherd worked quickly to find a solution. We determined that Maria was eligible for an immediate hardship relief grant to cover the coerced debt. That tipped the scales in her favour to afford a car loan. A $5,000 loan was issued immediately, helping her get a car before the baby arrived.

While the car loan was being sorted with the guarantee of a grant, the grant itself was held. This bought some time for our Family Violence team to work with the telco on Maria’s behalf and undo the unjust debt.

Eventually it was forgiven, making the car loan affordable without the need for the grant. Good Shepherd redistributed the funds back into the grants pool, making it available for the next person experiencing significant harm or hardship.

Our Family Violence Economic Harm team didn’t stop here. They also negotiated some assistance with Maria’s bank related to her overdraft, creating even more breathing room for her to care for her new baby and family.

*name has been changed

Car repairs help Hine fuel her fledgling business

Hine was disheartened when her car failed its warrant of fitness. Living rurally meant every trip – to get her mokopuna to school, reach the supermarket, or keep her young business afloat – was a challenge without reliable transport. A grant put her back on the road to financial stability and able to support her whānau.

Hine was recently given custody of her two mokopuna, a life change she hadn’t expected. She was living rurally and in the early stages of a small business when a sudden car repair bill became an impossible hurdle.

For Hine, a car isn’t optional. She needed it to get her grandchildren to school, reach essential services like the supermarket, and sustain her fledgling new small business that was helping her build her way out of a vulnerable situation.

Her business was slowly growing. She had completed courses, sought mentoring, invested in equipment, was planning future growth and building momentum.

When her car failed its warrant of fitness needing new tyres and work on the brakes, the $1,500 bill was far beyond what she could manage.

Hine tried every avenue to solve it on her own, but all doors were closed. Then she found Good Shepherd. We recognised that Hine just needed someone to cut her a break so she could stay on her feet. We provided a grant to help pay the mechanics bill on her behalf.

Once Hine got her car back, the pressure lifted immediately. She could keep her grandchildren in their routines. She was able to continue serving her new clients without losing any business and so she could keep strengthening her ongoing financial stability.

Hine later told us this “lifted a huge burden…and restored a sense of hope and encouragement during a very challenging time”.

Hine carries that kindness with her as she moves forward.

*name has been changed

Anna finds strength beyond relationship and financial abuse

After enduring years in a violent relationship marked by economic abuse, Anna was left with significant debt. Good Shepherd NZ helped her access multiple services and get more than $35,000 of coerced debt waived. Now, Anna is free from that weight and has the space to rebuild her resilience and chart a brighter path forward.

Anna* is single with no children. She was isolated living on a rural farm and had survived a violent relationship that lasted over a decade.  

Women’s Refuge provided support to help Anna get safe including installing a new house alarm. But he had also controlled all her finances, racking up over $35,000 of debt in her name. He had spent money on her credit card, used her fuel card, and obtained a personal loan in her name and used it to go overseas.  

When Anna first came to Good Shepherd NZ she was looking for a no-interest loan to help her work her way out from under that mountain of debt. But our Family Violence Economic Harm team listened to Anna’s situation and recognised that she needed support first.  

Anna had experienced a brain injury as a result of relationship violence. Good Shepherd NZ reached out to the Ministry of Social Development to ensure she was placed on the most appropriate benefit for her circumstances, including securing a financial back payment. Then, we supported Anna to connect with Wayfinders to navigate ACC and confirm she was receiving the right entitlements following her injury. To help Anna plan for her future, we engaged Brain Injury Trust, who provide guidance around her life, work and income.

We also contacted several different banks and credit institutions regarding the coerced debt in Anna’s name. Good Shepherd NZ worked on Anna’s behalf to have the unjust debt waived – over $35,000 in total.

With the right support and freedom from coerced debt, Anna has been able to pause, rebuild her resilience, and begin charting a positive path forward.

* name has been changed