Katy rebuilds her life and a safe home for her daughter

I was married for three years. When the relationship began, I had inherited $100K from my mother — money I had no idea would disappear so quickly. My husband wasn’t a New Zealander at the time we met, and I helped him get his residency.

This is Katy’s story, edited to keep her safe and help you read. Names have been changed.

I worked as a personal trainer, and many of my clients paid in cash. Throughout our relationship, money would go missing from my purse. He also used my credit card to buy things for himself without my knowledge and regularly sent money overseas for his first child.

When things weren’t going well for him, he would give me the silent treatment, start screaming or smashing things. Sometimes I had to leave the house with our daughter because it got too much. Over time, the abuse escalated to threats and physical harm.

“Around two years ago, he decided to purchase a brand-new car and arranged an $80,000 loan through UDC Finance. What I didn’t know then was that he had taken out the entire loan in my name, without my knowledge or consent. He used my passport ID and even forged my signature. All the paperwork went to his email, so I didn’t know anything about it until much later.”

The repayments were extremely high, and we struggled to pay them. We had a joint account for household bills, but he would limit how much he put in. I ended up covering most of the rent, food, and our daughter’s daycare fees with my money. Things became harder and harder; eventually, he stopped paying the car loan altogether.

“One day, he told me to call UDC Finance and ask them to reduce the payments. I said I couldn’t because the loan was in his name — and that’s when he admitted it actually was in my name, as he had bad credit. I was shocked and devastated. When I asked him to fix it and remove my name, he constantly refused. Not long after, our relationship finally broke down.“

The day he left, I went to buy a $7 pizza for my daughter and me. My card declined. The man behind the counter quietly handed it to me and said, “Come back and pay when you can.” That same day, my ex drained the remaining money from our joint account.

About a month later, he returned and assaulted me. I was left bruised, terrified, and genuinely unsure if I would survive that night. It was one of the darkest moments of my life.

I was supported by Shine and the Police. I got a Protection Order, and the Police installed a Police Safety Alarm at my home.

While trying to recover emotionally and rebuild life as a single mum, I also had to deal with the financial damage he caused. UDC Finance advised that the loan was legally in my name and that if I wanted to keep the car, I would have to take responsibility for it – but he had the car, and I was scared of what he might do if payments weren’t made. He left me with debt, and I was struggling to afford food and basic living costs for myself and my daughter.

That’s when I found Good Shepherd and spoke with Vanessa. From our first conversation, she was kind, understanding, and genuinely wanted to help.

“She contacted UDC Finance on my behalf and managed to have the loan completely removed from my name. She also supported me with emergency funds for food when the final car payment came out of my account by mistake, leaving me with no money at all for groceries.”

Thanks to Vanessa and to Good Shepherd, that heavy debt and the constant anxiety finally lifted. I can now focus on rebuilding my life and creating a safe, stable home for my daughter.

I will always be deeply grateful for their support and compassion. Without them, I would still be trapped under that loan and the stress it created.

“Thanks to Vanessa and to Good Shepherd, that heavy debt and the constant anxiety finally lifted. I can now focus on rebuilding my life and creating a safe, stable home for my daughter.”

Maria gets a car just in time for her new baby

Quick thinking and an interim grant enabled Maria to afford a loan for a car. This made sure she could get to the hospital for her new baby and support her kids’ throughout.

Maria was nearly 40 weeks pregnant with her baby due any day. She was under stress caring for several children already while waiting for the birth of her third. She desperately needed a reliable car to ensure she could get to the hospital safely and for ongoing transport for her children.

On top of all that, she had been left with a $1,600 debt with a telecommunications company caused by a previous partner. She hadn’t been able to pay it, and it had been sent to a collection agency.

Maria needed a car for her family. But the reality was the coerced debt was preventing her from being able to get, or afford, a loan. With a baby nearly here and time of the essence, Good Shepherd worked quickly to find a solution. We determined that Maria was eligible for an immediate hardship relief grant to cover the coerced debt. That tipped the scales in her favour to afford a car loan. A $5,000 loan was issued immediately, helping her get a car before the baby arrived.

While the car loan was being sorted with the guarantee of a grant, the grant itself was held. This bought some time for our Family Violence team to work with the telco on Maria’s behalf and undo the unjust debt.

Eventually it was forgiven, making the car loan affordable without the need for the grant. Good Shepherd redistributed the funds back into the grants pool, making it available for the next person experiencing significant harm or hardship.

Our Family Violence Economic Harm team didn’t stop here. They also negotiated some assistance with Maria’s bank related to her overdraft, creating even more breathing room for her to care for her new baby and family.

*name has been changed

Car repairs help Hine fuel her fledgling business

Hine was disheartened when her car failed its warrant of fitness. Living rurally meant every trip – to get her mokopuna to school, reach the supermarket, or keep her young business afloat – was a challenge without reliable transport. A grant put her back on the road to financial stability and able to support her whānau.

Hine was recently given custody of her two mokopuna, a life change she hadn’t expected. She was living rurally and in the early stages of a small business when a sudden car repair bill became an impossible hurdle.

For Hine, a car isn’t optional. She needed it to get her grandchildren to school, reach essential services like the supermarket, and sustain her fledgling new small business that was helping her build her way out of a vulnerable situation.

Her business was slowly growing. She had completed courses, sought mentoring, invested in equipment, was planning future growth and building momentum.

When her car failed its warrant of fitness needing new tyres and work on the brakes, the $1,500 bill was far beyond what she could manage.

Hine tried every avenue to solve it on her own, but all doors were closed. Then she found Good Shepherd. We recognised that Hine just needed someone to cut her a break so she could stay on her feet. We provided a grant to help pay the mechanics bill on her behalf.

Once Hine got her car back, the pressure lifted immediately. She could keep her grandchildren in their routines. She was able to continue serving her new clients without losing any business and so she could keep strengthening her ongoing financial stability.

Hine later told us this “lifted a huge burden…and restored a sense of hope and encouragement during a very challenging time”.

Hine carries that kindness with her as she moves forward.

*name has been changed

Anna finds strength beyond relationship and financial abuse

After enduring years in a violent relationship marked by economic abuse, Anna was left with significant debt. Good Shepherd NZ helped her access multiple services and get more than $35,000 of coerced debt waived. Now, Anna is free from that weight and has the space to rebuild her resilience and chart a brighter path forward.

Anna* is single with no children. She was isolated living on a rural farm and had survived a violent relationship that lasted over a decade.  

Women’s Refuge provided support to help Anna get safe including installing a new house alarm. But he had also controlled all her finances, racking up over $35,000 of debt in her name. He had spent money on her credit card, used her fuel card, and obtained a personal loan in her name and used it to go overseas.  

When Anna first came to Good Shepherd NZ she was looking for a no-interest loan to help her work her way out from under that mountain of debt. But our Family Violence Economic Harm team listened to Anna’s situation and recognised that she needed support first.  

Anna had experienced a brain injury as a result of relationship violence. Good Shepherd NZ reached out to the Ministry of Social Development to ensure she was placed on the most appropriate benefit for her circumstances, including securing a financial back payment. Then, we supported Anna to connect with Wayfinders to navigate ACC and confirm she was receiving the right entitlements following her injury. To help Anna plan for her future, we engaged Brain Injury Trust, who provide guidance around her life, work and income.

We also contacted several different banks and credit institutions regarding the coerced debt in Anna’s name. Good Shepherd NZ worked on Anna’s behalf to have the unjust debt waived – over $35,000 in total.

With the right support and freedom from coerced debt, Anna has been able to pause, rebuild her resilience, and begin charting a positive path forward.

* name has been changed

Ariana keeps connected

Ariana’s phone was damaged when she was applying for an interest-free loan from Good Shepherd. A small grant paid for repairs so she could move on with her application and stay in touch with family.

Ariana(*) applied for a Good Loan to help cover some essential new items. Like most of Good Shepherd’s clients, Ariana was using our phone-based service.

As well as having valuable financial coaching conversations, Ariana was using her mobile to work through the loan application process – uploading documents, receiving emails, accessing her bank statements, and gathering other information needed.

When Ariana’s phone broke, she couldn’t continue with her coaching or the application for her much-needed loan. She also needed her phone to manage everyday life. She felt increasingly stressed and isolated.

The Good Shepherd team arranged a grant to cover the cost of repairing the phone. Ariana was able to have repairs completed quickly and get back to her coaching and application. She was relieved to have a working phone to help meet life’s demands and stay connected with friends and whānau.

*name has been changed

Olivia navigates emotional and financial challenge 

Support to review her financial situation and reduce debt taken on without her consent helped Olivia and her children get through a very tough time.

Olivia* and her two children were under a lot of emotional and financial stress following the sudden death of her husband, who took his own life.  

He had behaved abusively during the relationship – controlling their finances and taking out debts without Olivia’s knowledge or consent.   

Olivia was dealing with multiple creditors. She wasn’t sure if she was entitled to any support, and didn’t know how much debt was left under her own name or jointly. She contacted Good Shepherd for help.  

Our Family Violence Economic Harm support team helped Olivia to review her financial situation. They looked up her credit report to better understand any debt she wasn’t aware of and advocated for Olivia in dealings with three different banks. Through this process, Olivia learned of a joint account she didn’t know about, was able to extend a mortgage holiday with one bank, had $14,000 of unjust debt wiped by another, and a credit card debt of $1,800 waived by a third bank.  

Good Shepherd also supported negotiation with Olivia’s insurance company, energy provider, and district council. The resulting discounts and extended payment deadlines further eased pressure so Olivia could start taking control of her finances. Through contact with the Ministry of Social Development, Olivia is applying for an accommodation supplement and a grant to help cover her husband’s funeral costs. Good Shepherd liaised with the funeral director who provided the service to ensure outstanding payment would not be referred to debt collection.   

Olivia is moving forward with more confidence. She is attending grief counselling, pursuing the sale of her home, and regaining control over her bank accounts. Olivia and her children recently became New Zealand citizens – a significant milestone during a difficult period.  

*name has been changed

Tessa’s journey from credit issues to manageable car loan

Life can be lonely and stressful as a solo mum without family around, particularly when things go wrong. Working with Good Shepherd helped me feel like I had someone in my corner.

Now I’m working on building from strength to strength for myself and my kids.

This is Tessa’s story, edited to keep her from being identified and to help you read. Quotes are Tessa’s own words. Names have been changed.

Before I connected with Good Shepherd, life felt a bit like an uphill battle. As a solo mother of three, I was facing financial struggles without any family support to lean on. 

“I felt really alone and desperate and in a corner. I was struggling with a lot of other things, not just my finances, as a solo parent. Life was in a dark place.”

It wasn’t until my car was on its last legs that I found out scammers had been using my account, which completely tanked my credit score. It was a nightmare that took several months to sort out. I can’t begin to describe the anxiety I felt every day, driving an old car that could break down at any moment. I needed a new car badly, but my credit score made it nearly impossible to get a car loan from a traditional lender.

“I was also really worried that if I was accepted somewhere how I was going to pay the interest. Some companies advertised saying they would help, but the interest rates were just insane.”

I first heard about Good Shepherd through a Facebook group called “Mums on the benefit.” Women like me shared stories of how Good Shepherd had helped them without judgement. I did my research and decided to give it a shot. What drew me to Good Shepherd was their Christian values, their genuine care for people and their commitment to thoroughly understanding each applicant’s financial situation. It was a relief to know they wouldn’t just look at my credit score and dismiss me. I’ve been through a lot in my life. As a single mother on a benefit with no family support, I’ve faced a lot of stigma and tough deals — but my experience with Good Shepherd was different.

“I applied for finance before, and it was a horrible feeling. It felt like they were there to make money off of me… It was so different with Good Shepherd. I imagine it would be more like how a family member would treat you, where they were seeing how they could help you.”

Working with Good Shepherd was a game-changer. They gave me a loan to buy a car, and the impact was immediate. My constant anxiety started to lift. Having a reliable car gave me peace of mind and started to make everything easier. But it wasn’t just about the car. It was about how Good Shepherd made me feel — respected, uplifted and hopeful. By going through my finances with me in detail during the application process, it showed me I could not only afford the loan, but I could also trust myself to manage it responsibly.

“It gave me a strong feeling of hope because they looked really closely at my finances, and they could see that I could afford it. It really made me feel really good. It gave me a renewed outlook on humanity in general.”

My financial struggles haven’t disappeared, but having a functioning vehicle has made a huge difference. I’m proud to say I have been successfully paying it off too. There are still tough days. I had to put my work on hold because of burnout. I also worry about potential mechanical issues with the car — but I’m managing. It feels good to know Good Shepherd will be there if anything else goes wrong.

I have big hopes for the future. I want to continue to heal from the trauma of the past, build resilience and find work that fits my family’s needs and my values. Ultimately, I dream of moving off the benefit, making enough to take care of my family, and achieving a healthy balance between work and home life. I don’t want my kids to miss out on anything.

“I’m hoping to be building from strength to strength. I want to heal and grow stronger.”

Abbie plans for a debt-free life after economic harm

Facing my finances and past head-on wasn’t easy — but with practical and empathetic support, it freed up my life again.

Today I’m lighter, more confident and planning for the future. I’m proud to be rebuilding a secure and happy life for me and my son.

This is Abbie’s story, edited to keep her from being identified and to help you read. Quotes are Abbie’s own words. Names have been changed.

I had just come out of a string of abusive relationships, one of which left me in significant financial trouble by taking out loans in my name that he never repaid. When my car broke down, I was buried in debt with no credit and no real support to help me through.

Reaching out to Good Shepherd was one of the best financial decisions I ever made. When I first got in contact, I was hoping to get a loan for a car — but I ended up getting so much more.

Once Good Shepherd’s loan team heard more about my experience, they put me in touch with Charlotte in their economic harm team. Her support was beyond anything I could have imagined. Charlotte reached out to all my creditors and negotiated with them, managing to erase nearly $12,000 worth of debt.

The process did bring some challenges. It was long-winded, with a lot of paperwork and financial details to sort through. At times, I wasn’t sure if I’d be approved for the loan because of all the debt I was carrying. The process also forced me to face my finances — and the aftermath of those abusive relationships — head-on and confront things I had been avoiding.

“I had been hiding from it with my head in the sand, which is what you do when you are completely overwhelmed. It was a very hard time — but when the loan came through, the relief that I felt. Everything was worth all the work.”

I’ve always found it hard to ask for help, especially after everything I’d been through. But Charlotte was incredibly understanding. She had been through a similar experience, which made things easier. She was always there for me, checking in with updates as she worked hard behind the scenes to clear all those debts. It’s hard to explain how important it felt to have someone who genuinely cared about my situation. Charlotte didn’t judge me but instead helped me turn things around.

“Who was this amazing person who came into my life at the right time?…I felt completely blessed.”

There were some immediate changes in my life after working with Charlotte and Good Shepherd. It was such a relief to clear most of those debts and to have a good working car again. It was also an important starting point for a life that felt like my own again.

“I said to [Charlotte] that she came into my life and helped me remove those awful exes in my life bit by bit. I feel freer. I feel more ordered. And that’s a good and secure place to be in.”

I haven’t missed a payment with Good Shepherd yet, and I’ve been able to increase my payments too. My finances are much more in order. I no longer feel burdened by the debts that once seemed impossible. I know exactly what I owe and what’s coming out each month. I finally have the ability and confidence to save and make decisions I couldn’t have made before.

My son has a birthday coming up. I’m able to afford a little birthday party. That’s a huge shift for us, both financially and emotionally. It feels so good to be able to contribute to school fundraisers and events — things that may seem small to some, but make a huge difference to me.

“[My son] had photographs taken…that were beautiful. I was able to buy four of them. These sorts of things make an impact on you and him and your parenting, and make your child feel valid too.”

I even just bought a self-propelled lawn mower, something I have managed to save up for. It wasn’t a huge expense but the ability to make that purchase was something that felt out of reach before.

I’m feeling so much more stable these days. Money is still tight, but I have enough to live — and I get to enjoy precious time with my son while he’s still young. I don’t spend on things I don’t need. I’m proud of that. But I can afford to take myself out to dinner every now and then without too much stress. I can just enjoy the moment.

Looking ahead, I hope to be completely debt-free in five years. I want to have a steady income and a routine that supports my family. I’m also thinking about going back to study, possibly in healthcare, which feels like the right path for me based on my own experiences with injuries. I want to help others the way I’ve been helped. In the meantime, I am thankful for where I am now. Good Shepherd’s support has made such a big difference in my life.

“I’m very grateful…It was just at such a turning point in my life. No actually, this whole thing was the turning point at a really tough time.”

Juliette’s story about dealing with debt

I’d love to find a house where the children can have their own bedrooms and go to a good school. I’m keen to finish my studies and pursue a career in nursing.

My partner’s physical and financial abuse took a real toll on me. My kids and I can’t rent a house or buy a car because of the debt he took out in my name.

Juliette illustration

This is Juliette’s story, edited to keep her safe and help you read. Quotes are Juliette’s own words. Names have been changed.

I was with Steve for ten years, and I left the relationship ten months ago.

Before we got together, I was happy and financially independent — feeling proud of what I had achieved in my work and studies after doing some level four certificates to further my career in the disability sector.

“Nothing is ever perfect, but life was pretty good. I had my own finances. I had been working since I was 15.”

Steve and I started seeing each other and things were going ok. We had been together for just a month when I became pregnant. This felt like it sped things up and we hadn’t gotten to know each other very well yet. Our relationship was fine until I was eight months’ pregnant and on maternity leave, when he hit me for the first time.

I was the main income earner and only stopped working to go on a benefit for a short time after having each of my two children. His mental health was not good, so he chose not to work and stay at home with the kids instead. He would guilt trip me about having to be a stay-at-home dad, and insisted I buy him gifts and let him spend whatever money he wanted on himself. His physical violence continued through the course of our relationship.

He paid close attention to my earning and spending and made me ask permission before I bought anything. I was earning a good wage so couldn’t understand why there was often less in the bank account than I expected. We relied on food parcels and used layby and Afterpay to buy clothes for the children.

He bought a car on hire purchase without me knowing. He put the car in my name and never made payments on it. He also used my bank card to buy what he wanted without my knowledge. Money kept leaving the bank account and I wasn’t sure where it was going, or why there was nothing to show for it. I discovered that he had a drug addiction. He was spending money on meth
instead of food and other things we needed as a family. I started to hide money and tell him I was earning less than I was so we could buy essentials and get through to the next pay day.

“He would rather use the money to buy drugs than to buy food for the kids. Sometimes I would just give
him money because I was so drained, and I couldn’t argue with him anymore.”

I was worried and I went to Oranga Tamariki for help. I felt like they were judging me for staying in the relationship. Instead of requiring my partner to get help for his addiction, they suggested I go to a parenting course. I tried to leave him many times. He always said he would do better. I thought it would be better for the kids to live with both parents, and I didn’t have the outside support I needed to leave. Earlier this year, counselling sessions and a parenting course helped me find the strength to leave. The children and I were homeless when I left, so we’ve been living in my sister’s lounge. He crashed the first car he bought under my name and got another one using my details, which he isn’t paying for. The debt he has taken out in my name has given me a bad credit rating so I can’t rent a place or buy a car.

“His car has given me bad credit for seven years. His current car is under my name but he’s not paying the bills, so it affects my credit rating. It’s stressful and depressing but I am trying not to think about it.”

My largest debt is to the Ministry of Social Development because each time I left the relationship I had nothing, so received hardship grants to get furniture for my children. The debt built up to thousands and I am paying it back $25 a week. I’m still paying off the debts I accumulated through the relationship, but I feel a bit better about managing them now. I feel ashamed about how long I stayed with Steve, but I’m also proud of how far I have come. The kids are seven and nine now. I really hope our future will be debt-free and financially stable.

“[I hope to] have a better career, kids settled at a good school — simple things like that. I’m doing better now. I’m striving for the best.”

Getting Susan back on her feet after extreme relationship violence

Susan experienced extreme relationship violence and lost her business and her home. A grant helped Susan apply for, register and serve bankruptcy documents to her ex so she can be paid the money she is owed.

Money illustration

Susan* experienced extreme relationship violence, which caused the loss of her business and privately owned home. Threatening behaviours continued in the form of stalking after the relationship ended. She lived in hiding out of fear for her safety, and was facing ongoing challenges with her health as a result of violence.   

When Susan enquired about a Good Loan for some legal costs, she was renting a home shared with her son who is autistic. She was receiving the sickness benefit and struggling to meet the costs of basic needs. Years of lengthy court proceedings against her ex-partner had taken a toll, which worsened when the High Court ruled in favour of Susan receiving $61,000 for unpaid child support and her ex fled the country in response. 

While she was seeking financial support to progress her legal battle, Susan’s ex made complaints to the Ministry of Social Development, the legal aid service and Inland Revenue. This prevented her accessing any financial assistance from these agencies. 

Good Shepherd’s family violence economic harm support service explored options for Susan including a bridging loan. But the complex nature of her situation limited the affordability and repayment of a loan. We approved a grant to cover the cost for Susan to apply for, register and serve bankruptcy documents to her ex so she can be paid the money she is owed. The unpaid child support will enable Susan to get back on her feet and hold her ex-partner accountable. She will have more options to move to affordable housing, plan for a better future, and continue improving her mental and emotional wellbeing. 

Working alongside Susan, our team also discussed housing support, connected her with the Salvation Army to address basic needs, and introduced her to a financial mentor to help with challenges moving forward.

In an email, Susan says “Thank you, thank you so much. You have no idea how long I have been waiting for good news. Everyone always has the best intentions but for some reason or another, they can never help! I am forever grateful and will pay it forward as soon as I can”.

“It feels like suddenly there is ground under my feet instead of being in free fall. It still hasn’t fully sunken in yet”.

* name has been changed for safety.