Jane contacted Good Shepherd when she was in a difficult situation. She needed urgent medical support, but juggling various debts and financial commitments made it impossible for her to get a loan to cover the costs. 

Our team reviewed Jane’s situation and realised a loan from Good Shepherd wasn’t a feasible option in the short term. Her pressing circumstances led to a decision to offer a grant instead, to alleviate her financial and health stress right away. At the same time, we recommended a debt consolidation loan as a longer-term solution for simplifying Jane’s finances and reducing the strain of unmanageable debt. 

When the Good Loan Coach called her to explain the decision, Jane was overwhelmed with emotion. She was moved by the level of help she was receiving, especially after being turned down by another service for the one-off expense she urgently needed to cover.  

Jane is now working closely with her coach to explore debt consolidation as a way to regain control over her finances. 

* name has been changed for safety