To make a complaint you can:
Please give us as much information as possible about your complaint and tell us how you’d like us to resolve it.
When we receive your complaint we will:
Confirm we have received your complaint within one working day
We will respond to the complaint within five working days
If we can’t meet this timeframe we’ll write to explain why and let you know when we will respond.
We provide loans for essential items but not for cash, vacations, or normal household bills like food or future rent.
IF you are a single person with no dependents receiving jobseeker payments as your main income, we are currently unable to assist with a loan.
For urgent financial support please contact MSD, or contact MoneyTalks to find your nearest financial mentor.
If you provide incorrect information in this enquiry, we may not be able to help you.
We provide loans for essential items but not for cash, vacations, or normal household bills like food or future rent.
IF you are a single person with no dependents receiving jobseeker payments as your main income, we are currently unable to assist with a loan.
For urgent financial support please contact MSD, or contact MoneyTalks to find your nearest financial mentor.
If you provide incorrect information in this enquiry, we may not be able to help you.
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