Safe Exit

Our Complaints Process

If you are not happy with the standard of service we have provided, please tell us so we can investigate.

To make a complaint you can:

  • Call us to speak to a team member on:
    0800 466 370
  • Email our complaints team at:
    support@goodshepherd.org.nz
  • Write to us by sending a letter to:
    Good Shepherd NZ
    PO Box 49
    Wellington 6140
    New Zealand

Please give us as much information as possible about your complaint and tell us how you’d like us to resolve it.

 

 

What happens after I’ve sent my complaint?

When we receive your complaint we will:

1.

Confirm we have received your complaint within one working day 

2.

We will respond to the complaint within five working days 

If we can’t meet this timeframe we’ll write to explain why and let you know when we will respond.

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