Safe Exit

Our Complaints Process

If you are not happy with the standard of service we have provided, please tell us so we can investigate.

To make a complaint you can:

Please give us as much information as possible about your complaint and tell us how you’d like us to resolve it.



What happens after I’ve sent my complaint?

When we receive your complaint we will:


Confirm we have received your complaint within one working day 


We will respond to the complaint within five working days 

If we can’t meet this timeframe we’ll write to explain why and let you know when we will respond.


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