What to expect when applying for a Good Loan

November 28, 2022

We follow the government’s Responsible Lending guidelines, which means that before you commit to a loan, we have to make enquiries so we can be satisfied you can afford the loan and it meets your requirements.

One of our Good Loans Advisors will have a conversation with you about your budget, including your income and usual expenses, to complete a loan application form.

Your Good Loans Advisor may ask clarifying questions to better understand your own unique situation, and ensure that the application is a realistic estimate of your future budget. They need to make sure you have enough money left to repay a loan as well as meet all your essential living costs.

You will need to provide documentation to support your application including:

This could be a payslip, or a statement from MSD, Studylink or ACC.

You will need bank statements from the previous three consecutive months, for all the accounts you use, including any store cards or credit cards.

You can also choose to use Credit Sense to give us access to your bank statements electronically.

Click here to learn about Credit Sense

We need to be able to confirm the amount of your other liabilities. This could be another loan statement, your Hire Purchase balance, or your buy now, pay later statement.

It’s possible that you may be asked for some additional documentation to complete the application.

This might include documents such as:

  • Further proof of income
    If you work casual or seasonal work, or your income varies quite a lot, we may need to ask you for more documents that prove the loan would be affordable

  • Further proof of liabilities
    For example, your bank statement might show a regular payment going out that you have since cancelled, and we would require proof of cancellation so we could exclude it from your budget

Identity verification

We also need to confirm you are who you say you are. This can be any of following:

A New Zealand driver’s license AND a supporting form of ID such as NZ bank statement, statement or item from a government agency.
(e.g. Community Services Card).
One form of non-photo ID such as a birth certificate, certificate of citizenship AND a supporting form of photo ID such as a driver's licence, Kiwi Access or 18+ card.
One form of primary photo ID such as a passport or firearms license.
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Evidence of address

An official document that has your name and current residential address, such as:

If you have recently moved, or are in temporary accommodation we may need some more information.


Joint finances

If your household income and expenses are shared, you will need to complete a joint application and provide confirmation documentation as above for both of you.



If you work with a Financial Wellbeing Coach to apply for a debt solution loan as part of the DEBTsolve programme will follow a similar process and require the same documents.



Good Loans

Our no interest Good Loans are designed to help New Zealanders with limited incomes purchase essential household goods and services. Fair and affordable no interest
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