Good Shepherd NZ and the Financial Services Federation (FSF) partnered to create a code of practice (the code), designed to help specialist lenders prevent and reduce harm for customers experiencing economic abuse from family violence.

The responsibilities contained in the code have been co-designed with FSF members to keep staff and customers safe and recognise the business context these types of organisations work within.

A companion resource to the code has also been created to outline how those responsibilities can be met in practice – in collaboration with Good Shepherd NZ, FSF, its members, and family violence specialists.