Phoebe’s new car means a safer, happier Christmas
When Phoebe and her children’s safety was at risk in the days leading up to Christmas, a swift collaboration between Good Shepherd and Turners Cars helped them find a car and keep away from harm.

Phoebe and her children had been in and out of safe housing as they attempted to stay safe from her ex-partner. She had a protection order against him after repeated family violence incidents. During their relationship he didn’t allow Phoebe any access to money, and he also took money from the children. He has been in prison multiple times and tries to find Phoebe every time he is released — often threatening her, using violence, damaging property and creating increased financial hardship.
Phoebe was experiencing layers of financial challenge. Her ex had taken out debt in her name without her consent or knowledge, including for a family car that he damaged beyond repair.
As a single parent trying to manage everyday life, not having a car was contributing to Phoebe’s difficulties. A vehicle could play an important role in keeping her and her children well amid financial strain and the threat of violence. Without one, it was very hard to coordinate day to day life including school transport, family responsibilities, appointments and groceries. A car was also required in the safety plan Women’s Refuge had prepared for Phoebe.
Phoebe had explored every option to help her get a car in the past, including using loans. She drew down some of her Kiwisaver. She had worked alongside Women’s Refuge, Police, Victim Support and the Ministry of Social Development. When she was able to purchase a car, it was later damaged by her ex and he evaded being held accountable for the cost of repairs or replacement. She applied three times for a no-interest car loan with Good Shepherd, but it couldn’t be approved because she couldn’t afford the repayments.
Christmas was approaching, and Phoebe learned her ex partner was due to be released from prison again. The Good Shepherd team was concerned. Phoebe’s safety depended on having a vehicle so she and her family could live in a house her ex wouldn’t be able to find. A member of Good Shepherd’s team explored whether Phoebe’s circumstances could qualify her for a grant from our donation fund. This fund is made up entirely of donations from people who want to help women, girls and their families. It’s normally used to provide small grants alongside our services when someone has an urgent and serious need. To help Phoebe stay safe from harm, our team wanted to secure a grant for the maximum of $4,999. But there were questions about whether this would cover the cost of a reliable family car.
The Good Shepherd team decided to reach out to Turners Cars to see if they could help. Turners are valued partners of Good Shepherd. They support our work by making guides to help our clients buy a suitable car, and taking extra time and care to help them find an affordable vehicle that’s right for them.
On the last working day of the year, just hours after hearing from Good Shepherd, Turners’ general manager and CEO confirmed they could find a suitable car for Phoebe to buy. They took steps to learn about her needs. They identified a good sensible car for Phoebe and generously offered to discount the price so it could be purchased for $4,999. The grant was paid to Turners and they arranged for Phoebe to collect it.
To protect her new asset, there was a condition on the Good Shepherd grant that Phoebe would need to pay for insurance. We arranged low-cost comprehensive Drive insurance through a partnership with Vero so Phoebe could be certain this car would be there for her family when they needed it.
The family hadn’t made plans for Christmas because money was tight and getting around was difficult. As well as making everyday life more manageable and ensuring the family’s safety from violence, Turners’ support meant Phoebe and her children could enjoy more freedom over the summer holidays.