Mīria* was referred to Good Shepherd by a financial mentor after she reached out to find help for the debt in her name due to family violence.     

She lives rurally, in a North Island town with her children and grandchild. Mīria was subjected to violence by her partner in the family home she owned. Police took her and the children to stay with her mother. They all slept on the floor, while Mīria’s partner remained in her house. 

During the relationship, the couple received a benefit. He controlled all the money and financial decisions. Mīria was forced to have debts taken out in her name, and bills only got paid if he wanted them to. She wasn’t allowed to open her own mail or emails. 

Mīria obtained a protection order, and after a year of court processes he was incarcerated. 

When she was able to return to her home, Mīria learned he had not paid any of the household bills. The power, mortgage, and rates were in arrears. Because of a bad credit rating, the mortgage was with a third-tier, high-cost lender and the debts were out of control. Mīria also has $19,000 of debt owing to Work and Income.

She had been working with Women’s Refuge, Work and Income, and a financial mentor to try and sort out the relationship debt she was left with. Good Shepherd was contacted a day before the house was going to mortgagee auction. Our family violence economic harm service made contact with the mortgage lender. We learned about a $9,000 car loan her ex-partner had taken out, secured by the house. The car loan was with another high-cost lender and, because he hadn’t been making payments, it had increased to $30,000. 

Through meetings and discussions, Good Shepherd managed to halt the house sale while a new contract was negotiated with an interest rate almost four per cent lower. Other debts needed to be addressed for this agreement to go ahead.

We contacted the relevant creditors and collections agencies, managing to get debt wiped to the value of almost $8,000. This included power arrears and Afterpay. Centrix removed outstanding defaults from Mīria’s credit report. Through several conversations with the council, we accessed a $750 rates rebate which took the arrears debt to $6,630. Some of this was added to the new mortgage, and the remainder was paid by a grant from Good Shepherd. Reduced debt, and lower and redirected payments mean Mīria can stay on top of ongoing costs, afford basic needs, and keep the family home. 

As well as economic harm services, we worked with the financial mentor to support Mīria’s family in other ways. The Police ‘flexi fund’ was accessed for new beds for the children, and a small community grant allowed for the purchase of some vegetable seeds and potting mix to set up a vegetable garden. Another Good Shepherd grant made sure Mīria and her family had groceries when they moved back into their home.

Some of the children struggled with mental wellbeing throughout this experience, and returning home has allowed them to settle back into school. Mīria is grateful for the help she has received, and says she now feels confident to speak with creditors to discuss her financial situation.

“I’m starting anew, I’m a new person!” – Mīria

* name has been changed for safety

Mili* got in touch with Good Shepherd after being referred to us by Women’s Refuge. She left an abusive relationship where her partner controlled all the money and the financial decisions. Mili and her five children were staying at the Refuge’s safe house, and she had a protection order against her ex-partner.

When fleeing violence, Mili had needed loans from the government for things like housing and furniture. She had to relocate six times, leading to a debt of $100,000 with the Ministry of Social Development (MSD). Mili was working with a financial mentor to try and improve her situation.

Our team could see opportunities to help her become more financially stable, so we got to work. We were able to get Mili’s repayments to MSD reduced from $98 to $30. This loan won’t be paid off in her lifetime but lower repayments should help with getting by each week. 

We learned that $70 of Mili’s benefit was being redirected to pay for power each week, and this had been the case for years. Conversations with the power company revealed she was in credit by $2,000 and they hadn’t been able to make contact with her due to her address and phone number changing often as she moved to stay safe. Despite being in credit, when Mili moved into her new Kainga Ora rental and applied to the same company, they declined her due to a bad credit report. After we helped the power provider understand Mili’s situation, power was connected, her overpayment was refunded, and her power and internet was capped at $200 for six months.   

Mili also had a $20,000 debt with a finance company for a recent car purchase. Her ex had always damaged her vehicles — often when she tried to leave the relationship. While Mili was staying at the safe house, he found where she was and smashed her new car so badly it couldn’t be driven. The finance company had been contacted about the loan being unaffordable when it was first obtained, and they responded by refunding interest and penalties, and lowering repayments. After the car was damaged, and through many conversations, we managed to have it returned to the finance company. Because of Mili’s unique circumstances, they wiped the remaining debt.

“Thank you so much, no one has ever been able to help me the way you have” – Mili.

_{* name has been changed for safety}

“I never thought I could do this in my life, but I did it. I can breathe again.”

Rebecca and her husband worked in good jobs and lived a nice lifestyle. 

Over time, her husband began gambling and using drugs. He had looked after their finances for a while, 

but it started going further than managing bills. He controlled Rebecca’s bank accounts, accessed her email without her knowledge, and reset banking passwords to take money from her. He stole valuable jewellery from Rebecca and pawned it to pay for his addictions.

Rebecca understood how bad things were, and separated from her husband despite family encouragement to stay and work on her marriage. 

With the family home caught up in a prolonged court process, Rebecca was exhausted and had minimal funds to support her family. She started a small business on top of her day job, and still needed to rely on foodbanks and community support. 

Over the next year, Rebecca worked with her bank to use the proceeds from the relationship property to buy her own home. But a credit check found over $40,000 of debt in her name that she was unaware of. 

She was referred to Good Shepherd and met Vanessa — a specialist in recovery from economic harm. Vanessa’s work helps lenders recognise when credit applications could be linked to abuse, advocates for better processes, and educates creditors and Good Shepherd clients about possible solutions for unjust debt.  

Vanessa worked closely with Rebecca. She advocated with Rebeca’s bank and the other creditor to get an agreement on resolving the debt. With a resolution agreed on, Rebecca’s bank approved her home loan.

As she started setting up the utilities in her new home, Rebecca got a call from a debt collection agency about a more than $10,000 debt in her name that she didn’t know about. Vanessa worked with the utility company on a resolution, and Rebecca was able to get utilities in her new home. 

The economic impact of family violence can continue even after the relationship and other forms of abuse have ended. Good Shepherd raises awareness of this, encouraging businesses and organisations to develop appropriate responses for their customers and clients so we can all play our part in eliminating family harm in New Zealand.