Sarah finds stability in work, home and transport

I’ve worked hard to ensure my kids have the secure and steady life I never had. 

A Good Loan helped me fix my car, keep my job and protect our family home until we were able to sell. It gave me the breathing room I needed to hold on to what matters most — stability for my family.

This is Sarah’s story, edited to keep her safe and help you read. Quotes are Sarah’s own words. Names have been changed.

Life’s been a journey, but one of the toughest periods was not long ago when I almost lost everything.

At the time, we were living in a semi-rural area. As a solo mum I was working while trying to keep our heads above water. It became clear I needed to downsize from our family home, which I bought off my ex-partner when the property market was high. Interest rates were skyrocketing, and it was stressful to know I needed to sell before I couldn’t afford the mortgage anymore. I just needed to bide my time until the market started to pick up again and I could make enough to secure a new mortgage.

Around this time, the gearbox in my car failed and needed to be replaced. I couldn’t afford to fix it. But without the car, I wouldn’t be able to get to work. Public transport wasn’t an option where we lived. If I couldn’t fix the car, I’d lose my job. Without my job, I’d lose the house. We were at the brink of a spiral that would be hard to stop. 

“If Good Loans hadn’t helped me, it would have been really dire.”

Every option I explored turned into a dead end. My bank wouldn’t approve a personal loan because of my mortgage. I tried other lenders, but I kept getting declined. It was my boss who suggested I apply for a loan through Good Shepherd.

“I felt trapped. I felt like my best efforts weren’t working.”

The process of applying for the loan was straightforward once I got started. Bex, the person who helped me, was incredibly kind and supportive. She treated me like an individual, not just another application. She could see my situation — that I was equity-rich but serviceability-poor — and she understood the challenges I was facing. She didn’t judge and treated me with respect, which made all the difference to me when I was at my wits’ end.

“I feel like it helped me not have a nervous breakdown. It was a really huge sense of relief. Bex was just really kind…She could see I had equity and money that I couldn’t access. She empathised with me and saw I was a good steward of money with no credit cards or afterpay or anything. I felt seen.”

There was a bit of a delay before I was connected with Bex, which was stressful given how urgent my situation was. When people are desperate, they’re more likely to turn to predatory lenders. I’m grateful I held out, but I can see how others might not have that patience. Once everything was finalised, though, I could breathe again.

The interest-free loan allowed me to repair my car without sinking deeper into debt. Given my situation with the house, I don’t think I would have been able to afford a car loan with high interest rates. The Good Loan helped me manage everything so things didn’t fall apart. I could get to work, earn my income and hold onto our home until it was sold. That stability meant the world to me and my kids. Growing up, my parents’ divorce left me feeling constantly uprooted. I didn’t want that for my kids.

“I would have been devastated if I had to rent because the only time I’ve ever had stability is when I was in charge of my own money and had my own house. My kids have been able to stay in the home they grew up in their whole lives until I could sell it. They had stability I never had. That was really big for me.”

Life is still challenging, but it’s more manageable. I’ve downsized to a smaller house closer to town, which means I can walk to shops or catch a bus if the car ever has issues again. My mortgage is smaller — though with the current interest rates, my weekly payments haven’t decreased much. I’m just treading water until the rates hopefully drop next year. But we have a home, and that’s something I’m deeply grateful for.

“I count myself as one of the lucky ones. I feel blessed, and we have a roof over my head. It could always be worse.”

Looking back, the Good Loan wasn’t just financial assistance. It prevented a cascade of other losses. Sometimes, one small thing can stop everything else from spiraling. It helped me keep my job, my house and my peace of mind. The weekly payments for the loan are really manageable. Without the burden of interest, I can focus on moving forward.

I’m proud of the steps I’ve taken to provide for my family. The loan gave me the breathing room we need to get through that difficult time. For anyone in a tough spot, sometimes all you need is a helping hand, and for me, that’s exactly what Good Shepherd provided.

Abbie plans for a debt-free life after economic harm

Facing my finances and past head-on wasn’t easy — but with practical and empathetic support, it freed up my life again.

Today I’m lighter, more confident and planning for the future. I’m proud to be rebuilding a secure and happy life for me and my son.

This is Abbie’s story, edited to keep her from being identified and to help you read. Quotes are Abbie’s own words. Names have been changed.

I had just come out of a string of abusive relationships, one of which left me in significant financial trouble by taking out loans in my name that he never repaid. When my car broke down, I was buried in debt with no credit and no real support to help me through.

Reaching out to Good Shepherd was one of the best financial decisions I ever made. When I first got in contact, I was hoping to get a loan for a car — but I ended up getting so much more.

Once Good Shepherd’s loan team heard more about my experience, they put me in touch with Charlotte in their economic harm team. Her support was beyond anything I could have imagined. Charlotte reached out to all my creditors and negotiated with them, managing to erase nearly $12,000 worth of debt.

The process did bring some challenges. It was long-winded, with a lot of paperwork and financial details to sort through. At times, I wasn’t sure if I’d be approved for the loan because of all the debt I was carrying. The process also forced me to face my finances — and the aftermath of those abusive relationships — head-on and confront things I had been avoiding.

“I had been hiding from it with my head in the sand, which is what you do when you are completely overwhelmed. It was a very hard time — but when the loan came through, the relief that I felt. Everything was worth all the work.”

I’ve always found it hard to ask for help, especially after everything I’d been through. But Charlotte was incredibly understanding. She had been through a similar experience, which made things easier. She was always there for me, checking in with updates as she worked hard behind the scenes to clear all those debts. It’s hard to explain how important it felt to have someone who genuinely cared about my situation. Charlotte didn’t judge me but instead helped me turn things around.

“Who was this amazing person who came into my life at the right time?…I felt completely blessed.”

There were some immediate changes in my life after working with Charlotte and Good Shepherd. It was such a relief to clear most of those debts and to have a good working car again. It was also an important starting point for a life that felt like my own again.

“I said to [Charlotte] that she came into my life and helped me remove those awful exes in my life bit by bit. I feel freer. I feel more ordered. And that’s a good and secure place to be in.”

I haven’t missed a payment with Good Shepherd yet, and I’ve been able to increase my payments too. My finances are much more in order. I no longer feel burdened by the debts that once seemed impossible. I know exactly what I owe and what’s coming out each month. I finally have the ability and confidence to save and make decisions I couldn’t have made before.

My son has a birthday coming up. I’m able to afford a little birthday party. That’s a huge shift for us, both financially and emotionally. It feels so good to be able to contribute to school fundraisers and events — things that may seem small to some, but make a huge difference to me.

“[My son] had photographs taken…that were beautiful. I was able to buy four of them. These sorts of things make an impact on you and him and your parenting, and make your child feel valid too.”

I even just bought a self-propelled lawn mower, something I have managed to save up for. It wasn’t a huge expense but the ability to make that purchase was something that felt out of reach before.

I’m feeling so much more stable these days. Money is still tight, but I have enough to live — and I get to enjoy precious time with my son while he’s still young. I don’t spend on things I don’t need. I’m proud of that. But I can afford to take myself out to dinner every now and then without too much stress. I can just enjoy the moment.

Looking ahead, I hope to be completely debt-free in five years. I want to have a steady income and a routine that supports my family. I’m also thinking about going back to study, possibly in healthcare, which feels like the right path for me based on my own experiences with injuries. I want to help others the way I’ve been helped. In the meantime, I am thankful for where I am now. Good Shepherd’s support has made such a big difference in my life.

“I’m very grateful…It was just at such a turning point in my life. No actually, this whole thing was the turning point at a really tough time.”

Lillian works through the ripple effects of financial abuse

Starting over as a single mum after an emotionally and financially abusive relationship felt despairing. It was like everything was set up to disadvantage women like me. 

Good Shepherd helped me find a sense of control and my inner strength. Now I’m moving from surviving to thriving.

This is Lillian’s story, edited to keep her from being identified and to help you read. Quotes are Lillian’s own words. Names have been changed.

Before I reached out to Good Shepherd, my life felt like it was crumbling around me. I had just left a long-term abusive relationship and was starting over with my kids. It wasn’t until I was out of the relationship that I began to understand the full extent of what had happened — how my ex had controlled my ability to earn money and build a career. At the time, I thought it was normal or even my fault.

“I tried to do research about what happens to women after they leave an abusive relationship where there is financial abuse. It was so sad. Men get richer and women get poorer. I knew it’s systemic and not me, but it was hard to not say I should be better and I should have not gotten myself into this.”

Suddenly I was a solo mum with no income and a mountain of trauma to work through — both mine and my children’s. The house we lived in, which I co-owned with my ex, started falling apart. The shower leaked, the dishwasher and washing machine broke down and the car battery died. I couldn’t afford to fix anything. The stress took its toll on all of us. 

As I struggled to keep things afloat, I was also fighting against systems that seemed designed to punish rather than support single mothers. The stigma was overwhelming — people would wonder why I wasn’t coping better or why I hadn’t “bounced back” after leaving the relationship.

“It felt like nobody understood what it was like to be a single mum in an abusive relationship. I didn’t even understand what it was like to be there…the experience of it was really, really hard to explain, even to myself.”

I’ll never forget the relief I felt after that first call with Good Shepherd. Apart from the Women’s Refuge, they were the first people who listened. They didn’t judge. They didn’t ask how I had ended up in my situation or why I couldn’t just fix it myself. Instead, they asked, ‘How can we help you?’

Good Shepherd helped me in so many practical ways. They provided an interest-free loan to cover the most urgent repairs. They also helped me structure my finances to make things more manageable. For example, my benefits were paid weekly, but my mortgage came out monthly, which created constant stress. Lynda, the person I worked with at Good Shepherd, suggested I switch to weekly mortgage payments. It was such a simple change, but it made a big difference.

She also helped me understand my spending without making me feel bad. When I was too depressed to cook, I’d buy takeaways, which some people might criticise. Lynda just got it. She said things like, ‘If there is one way you can take a bit of pressure off yourself’. That empathy meant the world to me.

After working with Good Shepherd, I finally felt a sense of control over my finances. Things were still tight, but the chaos eased. I could start making progress. Fixing the car, for example, wasn’t just about the car — it was a symbol for what I was capable of.

“If you can fix just one thing or multiple things, you get that sense of, ‘I can do this, and then I can do the next thing.’ To be able to fix something, it changes your thinking about your whole situation. It’s not so despairing anymore.”

Today, my life looks very different. After years of legal battles, I finally secured the house in the separation. I’ve been working to repair and improve it.

I also found a job that I love. It’s the sort of work that is meditative and healing for me and feels true to who I am — it’s helping me reclaim parts of myself that were lost in the relationship. It doesn’t pay much though, and sometimes I struggle with this tension.

“When I was thinking about work, there were two conflicting values. I really, really needed money. Money was so key to rebuilding my life…I could see if I stayed on the benefit I just wouldn’t progress. I would never really be or feel independent. On the other hand, I really valued work that really felt like me.”

Looking ahead, I hope to move from just surviving to building a life I truly enjoy. I want to continue creating stability for my kids and myself. One day, I’d love to explore how I can help other women who are going through what I’ve been through. I wish there was more understanding of what women go through when they experience financial abuse. We need more organisations like Good Shepherd, who can help us get through when everything feels dark.

“[Good Shepherd] was like a light that came in for me who said, ‘Yes. This is really hard — but we get it, and you can do it’. It gave me some footing. It gave me hope I could get out of this situation.”

Getting Jane medical care and opportunities

Jane was in urgent need of medical support. But existing high-cost debt and financial commitments made another loan unaffordable. A grant enabled medical care and gave her space to regroup.

Handshake

Jane contacted Good Shepherd when she was in a difficult situation. She needed urgent medical support, but juggling various debts and financial commitments made it impossible for her to get a loan to cover the costs. 

Our team reviewed Jane’s situation and realised a loan from Good Shepherd wasn’t a feasible option in the short term. Her pressing circumstances led to a decision to offer a grant instead, to alleviate her financial and health stress right away. At the same time, we recommended a debt consolidation loan as a longer-term solution for simplifying Jane’s finances and reducing the strain of unmanageable debt. 

When the Good Loan Coach called her to explain the decision, Jane was overwhelmed with emotion. She was moved by the level of help she was receiving, especially after being turned down by another service for the one-off expense she urgently needed to cover.  

Jane is now working closely with her coach to explore debt consolidation as a way to regain control over her finances. 

* name has been changed for safety