Safe Exit

Making a Complaint

Making a Complaint

If you are having any problems with your bank or building society, the ombudsman can investigate and facilitate conversations between parties.

New Zealand has a Banking Ombudsman scheme, which is an independent service that provides a free disputes resolution service for banking issues.  

It can also make formal decisions that support positive outcomes for banking customers.

Other information and guidance on banking matters are available via the quick-guides tab on the website.

Live chat service is also available if needed.

Click here to find out more

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We are a not-for-profit organisation working to improve the financial and social wellbeing of New Zealanders.
The resources on this website are provided free of charge to make sure they are available for people who need them.
If your organisation found these resources helpful, please consider making a donation to ensure we can continue supporting those people who need our help.

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Coming up...

International Economic Harm Awareness Day

Making a difference

26th November 2022
Join us to celebrate and raise awareness of the work that’s making a difference so people experiencing economic harm can access support when they need it.
We have a range of free resources, stories and tools for you to download and use to help spread the word with friends and whānau. 

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