Your banking in a relationship

Understanding your banking and what support is available can help you work through challenging life events including economic harm.

Senior couple

Understand how your banking is set up, managed, and accessed

The first place to start is to understand how your banking works.

For people who are single, banking might seem like a straightforward process of transactions – money in, money out – but what if you’re in a relationship or your relationship status changes?

Knowing how your banking is set up, managed, and accessed can suddenly become much more important.

For example:

  • Who has access to your money, accounts and credit services?
  • What are the limits and restrictions?
  • What consents and signatures are required?
  • How easy is it to change how things are set up?

Some banking products may work well at a certain time in life, but are not so good if relationship challenges occur.

Things like: 

  • requiring two signing authorities to cancel a joint account
  • revolving mortgage structures – where repaid portions are available as credit – or accessing additional funds through unarranged overdrafts, without both customers’ approval.

It’s worth taking some time to understand how you manage your money, as some financial challenges may be difficult to address if they are outside of normal banking procedures.

If you need help to understand your banking arrangements, get in touch with your bank.

We can help

If you’re having trouble finding the right person to speak to, we may be able to help.

Before you end an abusive relationship

It’s important to think about your banking if you are ending a relationship where economic harm may be involved.

Woman with red dyed hair

Before you take action, consider discussing your options with a family violence agency. Ending a relationship can quickly escalate harmful behaviours, especially when family violence is present. 

Sort your banking 

The types of things to think about to sort your banking:

  • Ask the bank to link your individual account to your work address or a friend’s address if you want to keep things private. Make sure to get consent from your employer or friend first.
  • Reset your PINs and passwords, even if you didn’t share them with your partner.
  • For sole control of your personal account, you may choose to disconnect it from the banking app on your phone. It will be less visible and not as easy to access by your partner.
  • If you are concerned about privacy when accessing your bank account online – Google Incognito is a browser window that erases your browser history, cookies, and sessions after closing the window.
  • If you are using a joint account, speak to your employer about options to redirect all or part of your wages into an individual account.
  • If you don’t have a separate bank account, consider getting one. This can give you sole control over selected funds.
  • If you are concerned about debt in a relationship, consider having your credit card stopped or lines of credit on joint accounts taken away so no further debt can be added.
  • The bank can also freeze money in joint accounts if there is a relationship dispute. This is so debt cannot increase just before you separate.
  • Speak to a lawyer or seek legal advice about property law and how it affects cash, debt and other assets.

Keep your ID and documents handy

If you are leaving a relationship or experiencing disputes over money, it can be useful to keep a copy of your identification and personal documents in a folder in case you need them for banking or legal purposes.

  1. Passport
  2. Driver licence
  3. Bank statements
  4. Payslips
  5. Homeownership/rental or mortgage documents
  6. Details of any benefits you receive
  7. Any service bills in your name
  8. Credit card details
  9. Birth certificate
  10. Marriage/divorce certificate

Joint or separate bank accounts

There are pros and cons for having joint or separate bank accounts in a relationship.

Happy couple

Having separate bank accounts does not mean that money remains separate if the relationship ends. Money in individual bank accounts could still be considered relationship property under the law.

There are some things you should consider when working out the right bank accounts for your financial future.

Read more about dividing up relationship property – New Zealand Law Society.

Separate accounts

Separate accounts can provide more individual control and autonomy. However, they can reinforce power imbalances by creating a sense of exclusion or mistrust, especially if one partner earns more than the other or is secretive with spending.

Separate accounts can be useful for discretionary spending, that is, money you can call your own.

This can work really well in a relationship when agreed by both parties and used alongside a budgeting plan that includes managing debt and shared bill payments.

Young serious girl

Joint accounts

Joint accounts can be good for mutual planning, limiting arguments about who’s paying and determining what things are considered shared expenses.

Putting resources together can simplify things so nothing is left to chance or gets paid twice. It’s easy for each partner to get an overview of total finances.

However, there is a lack of privacy (if you want to make a purchase without oversight), both are liable for any overdraft and one person could empty the account of funds if they wanted.

Lesbian couple

Being transparent and involving both partners in financial decision-making reduces the chances of behaviours such as financial abuse or financial infidelity (lying, hiding or withholding information from a partner).

Make sure you understand the difference between joint and separate bank accounts from a banking and legal perspective.

Read more about what to consider before opening a joint bank account – BNZ.

Getting support from banks

Banks are broadening their approach to financial wellbeing.

Smiling woman at work

Many now have specialist customer care teams that can provide you with tailored support. 

Many banks have publicly available information about economic harm and/or family violence. If your bank isn’t listed below, it will still have someone you can talk to about economic harm.

Contact your bank directly to talk to someone about your situation. 

Find immediate safety information on a Shielded Site

BNZ, Westpac, ANZ and ASB all have a support feature called The Shielded Site.

A Shielded Site means there is an icon at the bottom of every webpage that provides a link to immediate safety information for family violence and economic harm. This includes confidential online chat support if needed, with a specialist family violence service – that leaves no evidence on your device.

If you need to use it, simply click on the shield icon at the bottom of the webpage.

Learn more about The Shielded Site project, including information and confidential online chat support.

Shielded Site logo

Get support from BNZ

Find information on different life moments

As well as being a Shielded Site, the BNZ website provides information about different ‘Life Moments’ including financial difficulty and hardship.

It also includes information on:

  • Starting out
  • Managing money
  • Becoming a couple
  • Investing for the future.

Read more about BNZ’s life moments.

Find out about BNZ’s domestic and economic harm banking response

We have been working with BNZ and family violence agencies to pilot BNZ’s dedicated domestic and economic harm banking response. This specialist team works closely with external services to provide a pathway to support.

Read more about what to do when you’re experiencing financial difficulty – BNZ.

How BNZ responds to banking transactions that include abusive comments

BNZ monitors banking transactions that include abusive comments that may be used as a way of threatening, intimidating or harassing other customers.

Its customers who receive payments with abusive messages are encouraged to contact the bank to report them. The bank has a range of responses to deal with this behaviour including cancelling banking services in extreme cases.

Read more about how BNZ tackles abusive transactions.

Get support from Kiwibank

Find tools, guides and resources

Kiwibank provides information about managing your money, savings and debt, experiencing financial hardship, and information about financial and elder abuse. This includes recognising abuse, keeping safe online, setting up and access to accounts, and where to get help.

Find out more about Kiwibank’s Thrive HQ tools, guides and resources.

Get exceptional circumstances support

If you are unable to provide the necessary ID or proof of address required when opening a new personal bank account with Kiwibank, there is an exemption process available for exceptional circumstances – such as economic harm or family violence.

Although there is no guarantee that the application will be approved it is certainly worth contacting them for a chat.

Get support from ASB

Connect with eligible government benefits and services

By answering a few questions, ASB’s Support Finder can help connect you with the government benefits and services you may be eligible for.

Try ASB’s Support Finder.

Help older people avoid abuse, scams and fraud

You can find out how to help older people avoid abuse, scams and fraud in ASB’s ‘Safe and Savvy’ guide.

Read ASB’s Safe and Savvy guide.

Find out about family violence and financial abuse

You can find information about what financial abuse is and how to get support on the ASB website.

Read ASB’s Family violence: Impact of the Covid-19 guide.

Get support from Westpac

Find information to help you navigate trying times

As well as being a Shielded Site, Westpac have information and support for financial hardship, separation, family violence, financial abuse and elder abuse.

Westpac also has an Extra Care Programme that provides extra support and information for people who approach the bank with significant life challenges, including family violence and economic harm.

Read more about navigating trying times – Westpac.

Find information on life and money

Westpac provides information about ‘Life Moments’ to help customers understand different stages of life.

It includes information on:

  • Starting out
  • Setting up for life
  • Getting back on your feet financially
  • Managing unplanned moments.

Read more about life and money – Westpac.

Get support from ANZ

Find information on financial wellbeing

ANZ’s information on financial wellbeing includes a questionnaire and rating score to let you know how you are doing financially, along with additional information and support for financial difficulties and hardship.

Read more about financial wellbeing – ANZ.

Get support with exceptional circumstances

ANZ works with Women’s Refuge to support women to become more financially independent and escape domestic violence.

It has made account opening procedures more flexible, allowing women referred by Women’s Refuge to set up an account if they don’t have a copy of their ID or have no permanent address.

Listen to Women’s Refuge: